Email address: akylov@samruk-energy.kz,
ombudsman@samruk-energy.kz
Telephone: +7 (7172) 55-30-15

The Ombudsman performs his roles at the Company to protect employees’ rights. The Ombudsman is a high-level independent manager who reports to the Board of Directors, whose principles of work are independence, neutrality, impartiality, and confidentiality. The Ombudsman promotes the institution and development of corporate values and culture, high standards of professional behavior and business ethics at the Company.

Akylov Nariman Beketovich was appointed as the Ombudsman of the Company from April 1, 2021 by the resolution of “Samruk-Energy” JSC Board of Directors dated March 30, 2021.

The Ombudsman tasks are:

  • assistance in resolving labor disputes, conflicts, problematic social and work-related issues as well as in observing the principles of business ethics by employees;
  • assistance in improving the rating and image of the supervised Company, early prevention and settlement of disputes and conflicts;
  • provide informal communications between officials and employees of the Company, identify issues and areas for improvement followed on from such informal communication results, making proposals for improving the policies and procedures of the Company.

The Ombudsman annually communicates problematic issues identified by him, which are of a systemic nature and require the adoption of appropriate decisions (comprehensive measures), to the Board of Directors, and gives effective suggestions for their solution.

The Ombudsman received more than 50 appeals in 2021, the vast majority of which are related to consultations on labor law and the provisions of the code of business ethics. Most of the appeals raised the issues of social and labor relations; social status (position); dissatisfaction with wages and bonuses; application of the regional coefficient; surcharges for harmfulness and overtime; health insurance, etc.

Appeals related to dangerous working conditions during the pandemic, such as the purchase and issuance of personal protective equipment, the quality of protective clothing were reported during the reporting period.

The Ombudsman held consultations on all appeals, provided comprehensive answers and recommendations, met (held conversations) in person with employees and with the heads of subsidiaries and affiliates. Appeals and responses to them do not have a negative impact on the social stability of the Company. There was no case when employees reported to the Ombudsman regarding discrimination on racial, religious, national, gender, age, political and other grounds.